Nday11 takes the privacy of every member seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
For nday11, privacy is more than a written policy — it is a genuine responsibility we hold towards every member who trusts our platform.
All personal data transmitted between your device and nday11's servers is encrypted using 256-bit SSL technology. Sensitive information such as passwords is stored in a hashed form that cannot be decrypted.
The nday11 Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We only collect data that is strictly necessary for the operation of our services.
Nday11 members have the full right to access, correct, download, or request deletion of their personal data at any time through their account settings or by contacting our support team.
Nday11 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes without your explicit consent.
Your personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Data that is no longer needed will be securely deleted.
In the event of a data breach that may affect your personal information, nday11 is committed to notifying affected members within a reasonable timeframe and taking immediate remedial action.
To provide a safe, fair, and quality online casino service to members in Malaysia, nday11 needs to collect certain types of personal data. We only gather information that is strictly necessary and will not request data beyond what our operations require.
All financial information you provide is stored with strict encryption. nday11 does not store credit card numbers or complete payment details on our servers. Payment processing is handled by licensed and trusted payment gateway providers.
Nday11 collects your personal data through several transparent and lawful methods. The following are our primary data collection methods:
| Collection Methods | Examples of Data Collected |
|---|---|
| Registration Form | Name, email, phone number, date of birth, password |
| KYC Process | MyKad/passport copy, verification selfie, proof of address |
| Financial Transactions | Bank details, deposit/withdrawal records in RM |
| Platform Activity | Game logs, betting history, session duration |
| Customer Support | Live chat transcripts, emails, complaints, and feedback records |
| Cookies & Web Technologies | IP address, browser data, geolocation, user preferences |
We never purchase or acquire your personal data from third parties without your knowledge. All data we hold is obtained directly from your interactions with the nday11 platform.
Nday11 uses collected personal data for legitimate and necessary purposes to keep our platform running safely and smoothly for all members in Malaysia. The following are the primary purposes for which your data is used:
Your data is used to create and manage your nday11 account, process secure logins, enable password recovery, and ensure that only you can access your own account.
The Know Your Customer (KYC) process uses your identity information to verify that you are a legitimate individual aged 18 and above, to prevent fraud, and to comply with anti-money laundering (AML) regulatory requirements.
Your financial details are required to process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and to securely and accurately process withdrawals to your Malaysian bank account in MYR (RM).
Your usage and behavioural data within the platform helps us better understand member needs, improve the user experience, develop new features, and keep our football, baccarat, blackjack, e-sports, and all other services relevant to the Malaysian market.
With your consent, nday11 may send you notifications about promotions, new bonuses, service updates, and the latest platform news via email or SMS. You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
Nday11 will not use your personal data for purposes beyond those stated in this Privacy Policy without first obtaining your consent. Should the purpose of use change, you will be informed and given the option to opt out.
Nday11 understands that your privacy matters. We do not sell or disclose your personal data to outside parties indiscriminately. However, there are limited situations where sharing data is necessary:
Nday11 works with trusted service providers to operate the platform, including licensed payment gateway providers for processing MYR transactions via FPX, DuitNow, and e-wallets; cloud computing service providers that meet international security standards; and licensed live casino software providers. All partners are bound by strict confidentiality agreements.
Nday11 may disclose your personal data to Malaysian authorities where required by law, court order, or a competent regulatory body, including in investigations related to fraud or money laundering.
In certain circumstances involving a threat to the safety of a member or others, nday11 reserves the right to share necessary information with the relevant authorities to protect all parties involved.
Nday11 has never and will never sell your personal data to advertisers, data brokers, or any third-party marketing companies. Your data belongs to you, and we handle it with the utmost responsibility.
Nday11 implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Our security measures include:
While we take all reasonable steps to protect your data, no security system is entirely foolproof. You are also responsible for keeping your nday11 account password confidential and not sharing it with anyone.
Nday11 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser. Most modern browsers allow you to block or delete cookies. However, disabling essential cookies may affect the functionality of the nday11 platform and your gaming experience.
Nday11 does not use cookies to track your activity on other websites or for third-party advertising purposes. All cookie data collected is solely for the purpose of improving nday11's services.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as an nday11 member have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
If your personal data is inaccurate or out of date, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your personal data in a machine-readable format for transfer to another service.
Under certain circumstances, you may request a temporary restriction on the processing of your personal data.
To exercise any of the above rights, please contact us at privacy@nday11.my. We will process your request within 14 business days of receipt.
Nday11 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.
| Data Type | Data Retention |
|---|---|
| Active account details (name, email, phone number) | Throughout the active account period + 5 years after closure |
| Financial transaction records (MYR) | 7 years (Malaysian legal requirement) |
| KYC verification documents | 5 years after account closure |
| Game activity logs | 2 years from the date of activity |
| Customer support records | 3 years from the date of last interaction |
| Analytics cookies data | 13 months from the date of collection |
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.
The nday11 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from children or individuals under the age of 18.
Should we discover that we have collected data from an individual under the age of 18, we will take immediate steps to delete that data and close the associated account. If you suspect that your child or any minor has registered an account on nday11, please contact us immediately at privacy@nday11.my.
Parents and guardians are encouraged to monitor their children's internet usage and to use appropriate parental control tools to ensure minors cannot access online gambling platforms such as nday11.
Nday11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes are made, we will:
Your continued use of the nday11 platform after notice of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or how nday11 handles your personal data, do not hesitate to reach us through the following channels:
We aim to respond to all enquiries within 2 business days. For matters involving data security or urgent privacy breaches, please mark your email as "URGENT" so it can be prioritised.
This Privacy Policy forms part of nday11's broader commitment to transparency and accountability. We believe that member trust is our most valuable asset, and we will continue to work hard to ensure your personal data is always protected to the highest standard.
Your personal data is fully protected under the nday11 Privacy Policy, which complies with Malaysia's PDPA. Register now and enjoy a safe, fair, and enjoyable online casino experience.
Privacy enquiries? Contact us at privacy@nday11.my